Privacy Policy & Terms of sales
Privacy policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Terms of sales
Items: All clothing items are made from cotton pique or cotton gabardine (33% cotton and 67% polyester) fabric. Our linen items are made from terrycloth (80% cotton and 20% polyester). On request, we could also offer PIQUE waffles: 100% cotton.
Care instructions: Washable in lukewarm water without bleach and to dry on low heat. Ironing is optional.
Prices: Prices shown are unit prices in US-Dollars – tax costs, shipping and handling charges are excluded. Prices are valid for one year and subject to change without notice at the beginning of each year.
Payment terms: Prepayment by check, bank transfer or credit card.
Terms of delivery: Standard merchandise in stock is dispatched within five working days after receipt of payment. Special orders ship within four to six weeks (depending on the season).
Returns and exchanges
If you are not fully satisfied with your purchase, it may be returned to us for exchange or custom credit. To be returned within 10 business days of shipping in original packaging. Acceptance for credit or exchange only if items are unwashed, unworn, unaltered or otherwise undamaged and with pre-approval by the company. Credit memos are valid for a period of six months. Special purchase orders as well as shipping charges are strictly non-refundable.
Attention: A re-stocking fee of 20 percent will be charged for any items that are returned for refund. Sizes from 50 are not exchangeable and refundable.
Special Orders: Custom colors, piping or embroidery are only executed on request (eg your logo – please provide a clear sample) – Customized orders are subject to additional charges – and the order has to contain a minimum of 20 units. Please contact us for further information such as color availability, delivery times or quotes.